Widerrufsrecht

We want you to understand the options available if an item is not right for you. Please read this policy before ordering.

Contact us Before Returning an Item

To request a return, email support@cybergothfashion.com with your order number, the item you wish to return, and the reason for the request. Please wait for our instructions and return authorization before sending anything back. Parcels sent without prior approval may be delayed or may not be identifiable.

Return Eligibility & Time Limit

Return requests must be submitted within 30 days of delivery. To be eligible, an item must be unworn or unused, with tags and in its original packaging, and you must provide proof of purchase. Contact support@cybergothfashion.com before returning an item. Returns require authorization; after approval, we will provide instructions for where and how to send the package. Any exclusions must be stated clearly and must comply with applicable law.

The return window for this store is 30 days from delivery. Before publishing, confirm that the policy and any exclusions comply with the consumer-protection rules that apply to the countries where you sell.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order on arrival and contact us as soon as possible if an item is damaged, defective, incorrect, or missing. Include your order number and clear photographs where relevant. We will review the issue and explain the available remedy, which may include a replacement, refund, or another solution as required by applicable law.

Return Shipping Costs

For a return requested because you changed your mind or ordered the wrong item, the customer is responsible for return shipping unless we state otherwise or applicable law requires otherwise. If the return is due to our error or an item arrives damaged or defective, contact us before shipping it back so we can explain the appropriate process and responsibility for return costs.

Restocking Fees

A $10 restocking fee will be deducted from the refund for an eligible return where permitted by applicable law. The fee should be disclosed clearly before purchase and may not apply where prohibited by law or where a refund is legally required without such a deduction. Return-shipping costs may be separate; state who pays them before the customer sends the return.

Refund Processing

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method unless another method is agreed or required by law. The time for funds to appear depends on the payment provider and your bank. We will communicate any decision or next steps by email.

Orders That Have Already Shipped

An order being dispatched does not automatically remove any return or cancellation rights that apply under this policy or applicable law. If you wish to cancel or change an order, contact us as soon as possible; changes may not be possible once processing or dispatch has begun.

Exchanges

If you need a different size, colour, or product, contact us to confirm whether an exchange is available. Depending on stock and the return process, we may ask you to return the original item and place a new order.

Contact

For return or refund requests, email support@cybergothfashion.com.