Politique d’expédition
Thank you for shopping with CyberGothFashion. This policy explains how orders are prepared, shipped, tracked, and delivered.
Where we deliver
We aim to offer international shipping to the destinations listed below, subject to product availability and carrier service. Please confirm that your country and full address are accepted at checkout before placing an order.
North America and the Caribbean: United States, Canada, and Mexico.
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom, Åland Islands, Malta, and Norway.
South America: Brazil, Chile, Colombia, and Peru.
Asia and the Middle East: Japan, Malaysia, the Philippines, Qatar, Saudi Arabia, Singapore, Thailand, Türkiye, the United Arab Emirates, and Vietnam.
Oceania: Australia and New Zealand.
This list should be checked against the countries enabled in your checkout before publication.
Confirm the destination list above matches your active shipping zones and checkout settings before publication.
Shipping Options & Charges
Free Shipping
- Shipping Time- 9–14 business days
- Free shipping on orders over $57 USD
Standard Shipping
- Shipping Time- 9–14 business days
- Costs- $9.99 USD
- Applies to orders under $57 USD
Order processing and delivery estimates
Orders are normally processed within 1–2 business days after payment is confirmed. Estimated delivery is 9–14 business days after dispatch for the shipping options described above. These are estimates, not guarantees, and actual delivery can vary due to destination, carrier operations, customs processing, weather, and other circumstances outside our control.
Tracking
Once your order has shipped, we will email a shipping confirmation with tracking information when tracking is available. Tracking updates may take some time to appear after the carrier receives the parcel.
Customs duties, taxes, and import charges
International orders may be subject to customs duties, import taxes, or other import charges imposed by the destination country. Unless checkout or applicable law states otherwise, these charges are the customer’s responsibility. Customs processing may also affect delivery times.
Address details and delivery restrictions
Please enter a complete and accurate shipping address at checkout. We currently do not ship to P.O. boxes. Some remote areas may have limited delivery options. Contact us promptly if you notice an address error, although changes cannot be guaranteed after processing begins or the order has been dispatched.
Delayed, lost, or damaged parcels
If your parcel has not arrived within the estimated delivery window or tracking appears stalled, email support@cybergothfashion.com with your order number. We will review the available tracking information and advise you on the next steps. If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include clear photographs where available.
Contact
Questions about shipping? Email support@cybergothfashion.com.