Informativa sulla privacy

At CyberGothFashion.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use and share that information, and the choices available to you regarding your personal data.

By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy, subject to any consent requirements and rights provided by applicable law.

1. Personal Information We Collect

Information collected automatically

When you visit our website, certain information about your device and browsing activity may be collected automatically. This information may include your IP address, browser type, device information, time zone, referring website, pages or products viewed, search terms, and interactions with our website.

We refer to this information as Device Information.

We may collect Device Information through the following technologies:

  • Cookies: Small data files stored on your device that help our website function, remember preferences, and understand website activity.
  • Log files: Records of website activity that may include IP addresses, browser details, internet service provider information, referring and exit pages, and timestamps.
  • Pixels, tags, and similar technologies: Tools that may help us understand browsing activity, measure advertising performance, and evaluate how visitors interact with our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect website features or functionality. Where required by law, we will request consent before using non-essential cookies or similar technologies.

Information you provide when placing an order

When you place or attempt to place an order, we may collect information such as:

  • Your name
  • Billing and shipping addresses
  • Email address and telephone number
  • Order details and purchase history
  • Payment and transaction information
  • Other information you provide when contacting customer support or completing a checkout

Payment information is processed by the payment provider you select. We may receive transaction details and limited payment-related information needed to confirm and manage your order. We do not necessarily receive or store your full payment card details.

In this policy, Device Information and order-related information are collectively referred to as Personal Information.

2. How We Use Your Personal Information

We use Personal Information for legitimate business purposes, including:

  • Processing, fulfilling, and delivering orders
  • Confirming purchases and sending order or shipping updates
  • Processing payments, refunds, returns, and customer service requests
  • Communicating with you about your orders or enquiries
  • Detecting, investigating, and preventing fraud, suspicious transactions, and unauthorized activity
  • Operating, maintaining, and improving our website and shopping experience
  • Understanding website traffic, browsing behaviour, and product interest
  • Measuring marketing and advertising performance
  • Sending promotional messages or offers where permitted by law and, where required, with your consent
  • Complying with legal, tax, accounting, and regulatory obligations

You may opt out of promotional emails by using the unsubscribe instructions included in the message. You may still receive essential communications relating to orders, transactions, or customer service.

3. How We Share Personal Information

We may share Personal Information with third parties when reasonably necessary to operate our business and provide our services. Depending on the services we use, these parties may include:

  • Payment providers, to process transactions and help prevent fraud
  • Shipping and delivery providers, to deliver orders and provide tracking information
  • Website and technology service providers, to operate, secure, and maintain our website
  • Analytics providers, to understand website traffic and visitor interactions
  • Advertising and marketing providers, to measure campaigns or display relevant promotions, where enabled and legally permitted
  • Customer support and communication providers, to respond to enquiries and send service messages

We may also disclose information when required by law, in response to valid legal requests, to protect our rights or the rights of others, to investigate suspected fraud, or in connection with a business transfer where permitted by law.

We do not authorize service providers to use Personal Information for purposes unrelated to the services they provide to us, subject to their applicable legal obligations and contractual arrangements.

The third-party services actually used by our website may change over time. Please review the relevant providers' privacy notices for details about their data practices.

4. Analytics and Advertising

We may use analytics tools to understand how visitors use our website, which products attract interest, and how our website and marketing activities perform. If analytics services are enabled, those providers may collect information through cookies or similar technologies.

We may also use advertising services to measure advertising results or show promotions that may be relevant to your interests. These services may use information about your browser activity or interactions with our website, subject to your choices and applicable law.

You can manage available advertising preferences through the relevant advertising service, adjust your browser's cookie settings, or use applicable privacy controls. The choices offered by each provider may vary.

Please note: Only retain statements about particular analytics or advertising providers if you actually use those services. If you do not use targeted advertising, remove the statements that suggest you do.

5. Do Not Track and Privacy Preferences

Some browsers offer a “Do Not Track” setting or similar privacy signals. There is no single industry-wide approach to interpreting every such signal.

Our handling of these signals depends on the technologies we use and the laws that apply. Where applicable law requires us to recognize a browser-based opt-out signal or other valid privacy request, we will process it as required.

You may also manage cookies and other privacy preferences through the controls made available on our website and in your browser.

6. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have the right to:

  • Request access to Personal Information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of certain Personal Information
  • Object to or request restrictions on certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of certain information in a portable format
  • Opt out of certain targeted advertising or data-sharing activities, where applicable
  • Lodge a complaint with the relevant data protection authority

To submit a privacy request, contact us using the details in the Contact Us section below. We may need to verify your identity before responding.

Some information may need to be retained to complete transactions, comply with legal obligations, resolve disputes, prevent fraud, or exercise legal rights. Any response to a request will be subject to applicable law.

7. International Data Transfers

Because we may work with service providers located in different countries, your Personal Information may be processed or stored outside your country of residence.

Where required by applicable law, we will take appropriate steps to protect Personal Information transferred internationally, such as relying on an applicable legal transfer mechanism or other required safeguards.

8. Data Retention and Security

We retain Personal Information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

The retention period depends on the type of information and the reason it was collected. You may request deletion of eligible information, subject to applicable legal and operational requirements.

We use reasonable measures designed to protect Personal Information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information can be guaranteed to be completely secure.

9. Children's Privacy

Our website is not intended for children who are below the minimum age permitted to use the website or make purchases under applicable law. We do not knowingly collect Personal Information from children in violation of applicable legal requirements.

If you believe a child has provided Personal Information to us inappropriately, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms. Those third parties operate under their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of websites that we do not control. We recommend reviewing the privacy policy of any third-party service before providing personal information.

11. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal and regulatory requirements.

Any updated version will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a concern about how your Personal Information is handled, please contact us:

Website: https://cybergothfashion.com
Email: support@cybergothfashion.com

Please include enough information for us to understand your request. We will review and respond in accordance with applicable law.